FTrack Win CRM v6

Multi-Lingual Small Business Help Desk and Asset Management package for IT Managers. Manage manufacturers, vendors, products, customers, create purchase orders, track vendor orders and receipts, monitor stock levels, manage service requests, trouble tickets, phone calls, and more. Everithing integrated with MS Outlook (Optional). The goals of the IT help desk are to support and enhance peopleÂ#s interactions with technology. FTrack does it. FTrack Asset Management Module allows administrators to track all IT equipment, from the requisition to the end of the product lifecycle. It will also help IT administrators to manage software license compliance, identify unused equipment and take other steps to maximize the return on investment from their IT resources. FTrack allows to generate and manage service requests which are the basis of all help desk activity. A new service request is created for each new job, call or action that is undertaken by the help desk. FTrack call logging, routing, scheduling and event-monitoring features ensure that calls are effectively tracked from creation to resolution, Also enables support reps to view both the history of the problem that they are working on, as well as the history of the requester and company/department, directly from the service request. This facilitates a full understanding of the problem and the discovery of problem trends. FTrack incorporates enhanced priority escalation capabilities, permitting administrators to assign different escalation settings for each area of the help desk. This granularity enables mission-critical problems such as email outages to be escalated faster than less urgent matters such as printer malfunctions. It also aids in meeting different levels of service commitments. FTrack supports both internal users (organized by departments) and external users who are associated with clients or prospects.